Terms and Conditions

Purpose

Enego is committed to protecting any personal information that we may receive while you access our website, https://enego.co.in/. We believe that it is important for you to know how we treat the information that we may receive when you engage with us. This Privacy Policy document contains types of information that is collected and recorded by Enego and how we use it. The information we collect from you will be used to fulfill the required services.

Applicability

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Enego.

We receive both information that is directly provided to us, such as personal information you provide when you visit the website, and information that is passively or automatically collected from you.

Information Collected

There are portions of this website/application where we may need to collect personal information from you for a specific purpose. For example:

• Your name
• Telephone number(s)
• Email address
• Survey responses
• Organization name and business details

We may use automated means to collect various types of information about you, your computer, or other devices used to access our website, including: network or Internet protocol address, browser type, operating system, mobile network, device identifiers, device settings, browser settings, web pages visited, and websites visited before and after our site.

How We May Use the User Information

By entering your user information, you accept that we may retain your user information and that it may be held by us. We shall be entitled to use your user information for the following purposes:

• Provide and communicate with you about feedback, follow-up on programs you've applied for, or queries submitted to the team
• Fulfill your requests regarding the services, including responding to your inquiries and communicating about products or services that may be of interest to you
• Provide technical support for the Website or in connection with our services and offerings
• Enforce the legal terms that govern your use of our services, and/or for the purposes for which you provided the information
• Perform analysis regarding how you use the services, including statistical analysis and market research
• Enable us to comply with any requirements imposed on us by law

The legal basis for processing your data is based on your specific consent. You have the right to remove your consent at any time by writing to support@enego.co.in or by requesting the processing of your details to be restricted or deleted.

Pricing

Please note that our pricing varies from client to client because we offer multiple services and create custom solutions for each client's specific needs. This customized approach is the reason for the variation in prices.

Security and Data Processing

All security procedures are in place to protect the confidentiality, integrity, and availability of your user information. We maintain strict physical, electronic, and administrative safeguards to protect your user information including your personal information from unauthorized or inappropriate access.

We follow generally accepted standards to collect, store and protect personal data. We retain personal data for as long as it is needed to provide the services you have requested, and thereafter for legal and service purposes.

While this website will take reasonable measures to guard against misuse of personal data/information submitted to it by you, this website cannot guarantee that someone will not overcome our security measures. Therefore, your posting of personal data/information on this website constitutes your acceptance of this risk, and by posting personal data/information, you waive any right to seek legal relief from this website due to any misuse of your information.

User Obligations

You are a restricted user of this website. You are bound not to:

• Cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the website
• With our prior permission limited use may be allowed; for the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the website is not permitted

Acceptance of the Policy

By visiting our website, signing up or logging into the website, uploading information on our website; you acknowledge and unconditionally accept the policy. If you do not agree with this Policy, do not use our website and services or provide here any of your personal data.

Governing Law and Jurisdiction

This Privacy Policy is governed by and operated in accordance with the laws of India. In the event of any dispute arising out of or in relation to the information used, the Parties shall try and resolve the dispute amicably in good faith through negotiations.

In case the dispute is not resolved within a reasonable time, the Parties agree to submit the same for arbitration to a sole arbitrator, mutually appointed by the Parties. The arbitration proceedings shall be governed by the provisions of the Arbitration and Conciliation Act, 1996. Arbitration proceedings shall be conducted in the English language and the venue shall be Ahmedabad. The award of the arbitration proceedings shall be final and binding on the Parties.

Updates

We may change this privacy policy from time to time and you should check these regularly. Your use of the website will be deemed an acceptance of the privacy policy existing at that time.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, you will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Receipt of Payments

All the payments for services are accepted only in the name of Enego Services Private Limited, Enego Consultancy Services, Enego Financial Services Private Limited, Enego Digital Services Private Limited, and the type of account is solely "Current Account" through NEFT/IMPS, RTGS, and digital payment wallets (Cash Free, Razor pay, Aggrepay).

We do not accept payments on personal accounts or under any other name. ENEGO is a registered trademark and will not be responsible for anyone claiming to provide services under our brand name, and accepting payments under any other name.

Any concerns related to authentication of payments to the Enego can be confirmed by contacting support@enego.co.in

Refund Policy

This Policy consists of the procedure to be followed and terms and conditions applied and considered for Refund and Cancellation in regards to Services provided by Enego.

Definitions

• Service Provider: The person who is giving specified services in exchange for a payment
• Service Receiver: Service receiver is a person who receives or avails the services provided by the service provider

Eligibility Requirements for Refund

The Service receiver will be eligible to claim refund only after a thorough assessment of the service in question was made by the Service Provider or the same is stated in the duly executed documents such as Agreement, Undertaking, or any such other documents signed by both Service Provider and Service Receiver depending on the circumstances.

Types of Refunds

Refund will include such amount as mentioned in the duly executed documents or any such amount mutually agreed between the Service Provider and Service Receiver.

Refund Timeframe

The Refund will be received within 45 working days after receipt of all the documents, details and information required by the Service Provider to complete the process and initiate the transfer.

Refund Process

• An e-mail will be sent from Enego stating the details of the terms in compliance with which the refund will be processed along with the reason and amount of the Refund
• The Service Receiver will need to Accept and Acknowledge the same in respect to the mail itself
• The Service Receiver will need to provide Bank Account details such as the account number and the IFSC code of the branch in question
• After the receipt of required details, the process of refund will be initiated and the amount will be received by the Service Receiver within the time frame mentioned above (within 45 working days)

Grievance Resolution

In case of any query or clarity required by the Service Receiver, the Company or authorized representative of the Company can mail on support@enego.co.in through their mail id provided to us for service-related communications stating the details such as:

• Name of the Company
• Service availed
• Query
• Name and contact of the person connected with us on the project

Contact Us

If you have any questions about these Terms and Conditions, you can contact us: