Refund Policy
This Policy consists of the procedure to be followed and terms and conditions applied and considered for Refund and Cancellation in regards to Services provided by Enego Services Pvt.Ltd.
Definitions
i. Service Provider: The person who is giving specified services in exchange for a payment.
ii. Service Receiver: Service receiver is a person who receives or avails the services provided by the service provider.
Eligibility Requirements For Refund
The Service receiver may be eligible to claim a refund only following a comprehensive assessment of the service in question by the Service Provider, or if stated in duly executed documents such as an Agreement, Undertaking, or any other documents signed by both the Service Provider and the Service Receiver, depending on the circumstances.
Types Of Refunds
The refund will encompass the amount specified in the duly executed documents or any mutually agreed-upon amount between the Service Provider and Service Receiver.
Refund Timeframe
The refund will consist of either the amount specified in the duly executed documents or any mutually agreed-upon amount between the Service Provider and Service Receiver.
Refund Process
An email will be sent from Enego Services detailing the terms for processing the refund, including the reason and amount. The Service Receiver must acknowledge and accept these terms directly via email. Additionally, the Service Receiver is required to provide their bank account details, including the account number and IFSC code of the relevant branch, for the transfer of the refund by the Service Provider.
Upon receipt of the necessary details, the refund process will commence, and the Service Receiver can expect to receive the amount within the specified timeframe (i.e., within 45 working days after the receipt of all required documents, details, and information).
Grievance Resolution
Contact Us
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